INTENT
To provide general direction and considerations for a Resource Centre (Centre) in the provision of information, employment services and supports to help individuals and employers achieve employment goals and resource needs.

A Centre is an element of Career and Employment Information Services and serves as a point of entry for individuals to access career resources, information services, and employment supports.
A Centre provides access to:

• Current, timely and quality local labour market information, trends and resources;
• Government and community resource information and services;
• Career, occupational, employment, business and educational resources and services to help individuals achieve career, educational or employment goals;
• Authorized Officials who assist individuals in work search, accessing community resources, career planning, and making informed career, employment, learning and business decisions; and
• Opportunities to gain skills to be successful and self-reliant, improve employability, and achieve employment outcomes.

POLICY

Eligible Individuals
A Centre is for all Albertans, including those who are:

• Employed, unemployed, marginally employed, or self-employed
• Facing labour market transitions, considering a career change, or exploring new career and employment opportunities
• Employers
• Students in the K-12 and post-secondary education systems
• Participating in Government of Alberta (GoA) programs and services
• Under-represented individuals, including Indigenous, youth, immigrants, and/or persons with disabilities

 
Expectations of an Individual using a Centre are to:

• Utilize the Centre for its intended purpose,
• Co-operate and abide by Centre guidelines, and
• Co-operate and collaborate with staff providing services.

 
Centre Use
An individual’s access to a Centre is voluntary and may occur in a variety of methods such as in-person, online, phone or electronic mail. Individuals may choose to end their use of a Centre at any time. An individual that does not meet expectations for utilizing a Centre may have access limited or refused.

Duration/Frequency
Individuals may access a Centre as many times as needed for as long as services offered by a Centre are needed.

Expected Individual Outcomes
Individual outcomes from the use of Centre services may include but are not limited to:

• Enhanced knowledge and self-reliance for making informed labour market decisions
• Enhanced knowledge and skills in using the resources available within a Centre to support information gathering and employment goals
• Increased awareness and use of GoA programs and services and community resources

Centre Characteristics

• A Centre is individual-focused and service-oriented, offering self-serve services, resources, and access to Authorized Officials for supported navigation of resources
• May be physically located in a community setting or may serve a community through remote or virtual delivery
• Must meet appropriate accessibility standards (e.g., accessible by persons with disabilities)

Requirements of a Centre

• Provide individuals with access to resources and self-directed services
• Provide information services and supports, including how to access:
  • Government and community resources and services
  • Career/educational planning tools and resources
  • Local labour market, labour market trends, and employer connections (e.g., job fairs, industry events, etc.)
  • Local, provincial and out of province training and education programs
  • Online job banks and physical job boards on-site
  • Alberta careers, learning, and employment information – alis
  • Supports for the completion of GoA applications and forms (e.g., employment, IS, AISH, etc.), resume writing, and work search activities
  • Equipment and information technology including fax machines, photocopiers, printers, client telephones, computers and the Internet
• Collect and report performance indicators including but not limited to:
  • The number of individuals accessing the Centre for services
  • The number of services accessed
  • Service volume counts using the approach of one visit equals one count

Process

Note: Self-serve/self-directed services do not require an individual to register in a GoA system.

For Mobius Users:

R14. No/Light Touch (N/LT) Interventions - LMTA UPDATE

Review of Decisions

Review of Decisions for CEIS Programs and Services

Related Policies

Career & Employment Information Services Policies